Last updated: September 22, 2026
We want you to be happy with your purchase. If something is wrong, email wandenterprises@gmail.com with your order number and we will sort it out.
Show videos (streaming)
- After you buy a show video, it appears on its product page whenever you are logged in to the account you bought it with.
- If the video will not play, contact us within 14 days of purchase. We will fix the problem, or refund you in full if we can’t.
- Bought the same show twice, or the wrong show? Tell us within 14 days and we will refund the duplicate or swap it for the show you meant.
- Apart from those cases, a video can’t be returned once you have been given access to it, so video sales are otherwise final.
Digital audio downloads
Downloads are delivered instantly and can’t be returned. If a file is missing, won’t download or is damaged, contact us within 14 days and we will replace it or refund you.
How refunds are paid
Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.
Buyers from Vimeo On Demand
If you bought a Jim Wand show through Vimeo On Demand before that service closed, email us your Vimeo receipt and we will add the same show to a jimwand.com account for free.